All courses
All corporate courses offered by TRIVIUMS for companies and organizations.
Retrīts komandai - dziļo sarunu diena(s)
Dziļo sarunu diena(s) kā īpaša vide padziļinātām sarunām par profesionālajiem jautājumiem ārpus operatīvās ikdienas
Duration
1 - 2 dienas
Trainer
Jolanta Armande
Artificial Intelligence Tools – Practical Workshop
This workshop is designed to create awareness about artificial intelligence, how to think about it, what we have to face in this field now and what to expect in the future. During the workshop, there will be an opportunity to practically participate and try out the most useful artificial intelligence tools and services, and to get practical recommendations so that you can use artificial intelligence in your everyday life as effectively as possible.
Duration
3,5 hours
Trainer
Edvīns Elferts
The ABCs of an effective leader
This is essential training for all new managers, where you will learn how to manage employees effectively: clarify company objectives and processes, give and control tasks, motivate employees, support them in their daily work and foster cooperation.
Duration
2 x 6 hours
Trainer
Jolanta Armande
Working with a "difficult" client
Communication skills are the ability to understand a wide variety of people, to hear their needs and find the optimal solution for them. It is also a universal tool for the productivity of every professional. This seminar offers a deeper study of the phenomenon of "difficult" clients and provides practical skills in working with them.
Duration
6 hours
Trainer
Ieva Vaine
Effective work with the client over the phone
Communication skills - the ability to understand different people, listen to their needs and find the most optimal solution for them - are a universal tool for the productivity of every professional. This course offers a deeper exploration of customer-oriented service, focusing on the specifics of telecommunications.
Duration
6 hours
Trainer
Ieva Vaine
Creating an excellent customer experience
What is the difference between excellent customer service and excellent customer experience? This course is designed to create understanding and gain knowledge to help you move towards more successful collaboration with your organization's customers - creating their experience.
Duration
3.5 hours
Trainer
Jekaterina Zālīte
Storytelling - stāsts kā iedarbīga komunikācijas forma
Kāpēc ir vērts savu komunikāciju bagātināt ar stāstiem?
Stāsts sakārto konceptus un idejas sistēmā, padarot idejas vieglāk saprotamas un iegaumējamas. Stāsts ir atrodams, izstāstams un uzburams jebkurā vidē, jebkādā situācijā. Storytellings ir prasme stāstu uzbūvēt noteiktā formā un un pasniegt noteiktā dramaturģiskā sistēmā.
Duration
3-4 stundas
Trainer
Oskars Rupenheits
Competency approach to personnel management. Competency interview
The competency approach is increasingly used in modern personnel management. During the course, we will talk about: the possibilities of the competency approach in today's personnel selection, development and performance management; the basic principles of creating an effective competency model; and practical tools for conducting and assessing competency interviews.
Duration
6 hours
Trainer
Guna Kalniņa
Proactive communication
Every employee is important. In this course, we will encourage and inspire sales consultants about the importance of their role in the company's operations and image; we will transfer new skills in proactive behavior and persuasive communication, as well as share tools for saving personal energy and solving challenging situations.
Duration
6 -12 hours
Trainer
Skaidrīte Bulmeistere-Ikauniece
Emocionālā inteliģence
The ability to regulate and manage your emotions is one of the most essential competencies that allows you to work well, successfully cooperate with others, and helps maintain good health. In this course, we will explore together what our emotions are telling us and learn practical techniques for managing emotions in the short and long term.
Duration
6 - 12 hours
Trainer
Skaidrīte Bulmeistere-Ikauniece