​Sales and customer service courses

What is the difference between excellent customer service and excellent customer experience? This course is designed to create understanding and gain knowledge to help you move towards more successful collaboration with your organization's customers - creating their experience.

Communication skills are the ability to understand a wide variety of people, to hear their needs and find the optimal solution for them. It is also a universal tool for the productivity of every professional. This seminar offers a deeper study of the phenomenon of "difficult" clients and provides practical skills in working with them.

To achieve excellence in sales, today's salespeople must be able to act meaningfully - adapt to changing circumstances, understand what is on the other side of the "negotiating table", know exactly what they want to achieve and how to achieve it. During the training, you will learn how to build qualitatively new and modern relationships with the client, within the framework of a structured sales process.

Design thinking has gained immense popularity among the world's most successful companies. Google, Apple, Siemens, Lufthansa, General Electric are just a few of the companies that use this approach both to develop new products and services and to improve internal processes. During this course, you will learn the design thinking processes and methods that it includes.

Communication skills - the ability to understand different people, listen to their needs and find the most optimal solution for them - are a universal tool for the productivity of every professional. This course offers a deeper exploration of customer-oriented service, focusing on the specifics of telecommunications.