​Sales and customer service courses

What is the difference between excellent customer service and excellent customer experience? This course is designed to create understanding and gain knowledge to help you move towards more successful collaboration with your organization's customers - creating their experience.

Communication skills are the ability to understand a wide variety of people, to hear their needs and find the optimal solution for them. It is also a universal tool for the productivity of every professional. This seminar offers a deeper study of the phenomenon of "difficult" clients and provides practical skills in working with them.

Why do we shop at some stores again and again, while we avoid others, even if the product or service purchased was of sufficient quality? This is a unique training that combines practical methods of sales, objection handling, and Design Thinking.

This practical course will introduce a tool that will help you not stop at the first objection, whether it is a sales conversation over the phone or in person, or a conversation with a dissatisfied customer. The goal of the training is to create an environment where participants have the opportunity to practice various sales techniques with each other, so that they can use them with confidence in conversations with customers.

To achieve excellence in sales, today's salespeople must be able to act meaningfully - adapt to changing circumstances, understand what is on the other side of the "negotiating table", know exactly what they want to achieve and how to achieve it. During the training, you will learn how to build qualitatively new and modern relationships with the client, within the framework of a structured sales process.

Communication skills - the ability to understand different people, listen to their needs and find the most optimal solution for them - are a universal tool for the productivity of every professional. This course offers a deeper exploration of customer-oriented service, focusing on the specifics of telecommunications.

When we meet with a client in person, at our workplace, we are almost completely in control of the situation, operating on our own time and by our own rules. However, when communicating with a client remotely, our control options are much less. In this training – about how not to get confused and make the most of technical capabilities, focusing on the main thing – a convincing, professional and productive conversation with the client.

Design thinking has gained immense popularity among the world's most successful companies. Google, Apple, Siemens, Lufthansa, General Electric are just a few of the companies that use this approach both to develop new products and services and to improve internal processes. During this course, you will learn the design thinking processes and methods that it includes.