Jekaterina Zālīte
Sales, customer service
Trainer, mentor and customer "advocate" with more than 15 years of experience.
Helps companies improve customer experience, service, sales, and implement Design Thinking. Focuses on a customer-oriented approach and developing employee skills to improve customer satisfaction and implement new ideas for business development.
Conducts training and creative, practical workshops that help solve specific organizational problems and challenges.
Education
Bachelor's degree in social sciences at the University of Latvia.
Professional program "Design thinking for entrepreneurs" at the Banking University.
"Facilitation Mastery" course at the London Design Thinking Academy (Design Thinking Academy London).
"Brain Friendly Learning" course at the Institute of Training and Vocational Education (ITOL, Great Britain).
Professional experience
AAS BALTA, Head of Customer Experience Management.
Executive director of the real estate development company River Properties.
Finance Manager at Interior Design Studio CBP.
Head of private individuals segments, head of wealthy customer segment programs, head of insurance product line, personal financial consultant at AS Swedbank.
Trainer at Swedbank Academy.
Testemonials
Many thanks to Katrina! Great lessons. Professional, thoughtful, with many different and practical exercises. Katrina knew how to adapt to group dynamics and technical skills. I go on full of inspiration. (Corporate course - Excellent customer experience in sales)
It was very useful and valuable. The definitely added value is that the lecturer is also a practitioner and not just an expert in theory. Great! (Corporate course - Sales and negotiation management training "Fight Club")
Thank you for the valuable suggestions for solving various situations, concrete examples - they will be useful. These lessons are useful for making outbound sales phone calls. (Corporate course - Sales and negotiation management training "Fight Club")
Wonderful, respectful attitude, approach. A colossal way to train with each other without stress, through your own experiences and those of your colleagues. I can see in all spheres of life where all this can be used. THANK YOU! (Corporate course - Excellent customer experience in sales)