Skaidrīte Bulmeistere-Ikauniece
Customer service, training of trainers
Professional trainer of customer service, sales and Train the Trainer.
Conducts customer service and sales trainings, communication and cooperation trainings and coaching skills trainings. Advises the development of customer service standards or sales manuals, internal training systems and curricula.
Available courses:
Education
Bachelor's degree in pedagogy at Riga University of Pedagogy and Educational Management.
Leadership development program - Liam Ulvhag, Stockholm School of Economics.
Additional knowledge by IATA (International Air Transport Association), including taking the "Advanced Train The Trainer" course; has obtained several certificates for applying coaching methodology.
Professional experience
Air Baltic Corporation service training manager, and continues to work as a customer service and sales instructor, and a senior flight attendant.
Has conducted training for more than 40 different organizations based on experience-based practical effectiveness.
Testemonials
Useful, new things that can actually be used at work. I liked the practical examples, the simulated situations. Thank you! (Corporate course – Customer service training)
I really liked this training, even though I had attended soft skills training before, this one was much more focused and meaningful and I got a lot from it and will use it in my work and private life. An explanation could make any subject interesting. (Corporate course - Excellent customer service)
Very valuable, useful lessons, during which the acquired knowledge and skills will be widely applicable. And a very charismatic, knowledgeable and pleasant lecturer who already teaches a lot by her example. (Public Course - Training of Trainers)