How to get a YES? Overcoming objections in a sales conversation

In our daily work, we encounter many and various objections. “I need to think about it”, “it’s not relevant at the moment”, “there is no budget for it at the moment”, “Call me later”…. Sounds familiar, right?

And how often have you heard “I have other plans today”, “I don’t want to do my homework” or “We won’t implement this project this year”?

Yes, we encounter objections not only in sales but also in other areas of life – in conversations with our manager, with family members and even in the store!

This practical training will introduce a tool that will help you not to stop at the first objection, whether it be a sales conversation over the phone or in person, a conversation with a dissatisfied customer, or any other conversation that has reached the point of objection.

The goal of the training is to create an environment in which participants have the opportunity to practice various sales techniques with each other so that they can confidently apply them in conversations with customers.

Objective

To develop the ability not to stop at the first objection and to lead the conversation to the desired result.

Benefits

• Techniques for Overcoming Objections

• Some action scenarios for difficult situations

• Encouragement and positive motivation

Working method

Interactive, practical training, in which participants have the opportunity to “honor” the technique of overcoming objections. The training includes case analyses, discussions, and role-playing games.

Target audience

Customer consultants, sales and customer service specialists, all those who want to improve their skills in overcoming customer objections.

Program

1. Most common objections. Examples of participants.

2. A universal tool for overcoming objections.

3. Practical recommendations for overcoming objections (price, changes, cooperation with another partner, etc.);

4. Tips & Tricks in sales negotiations.