Remote customer consulting
Duration
2 x 2 hours
Trainer
Jolanta Armande
Jolanta Armande
Internationally recognized management consultant and trainer with more than 20 years of practical experience. Practicing clinical psychologist, manager and human rights activist.
Remote customer consulting
Remote communication with a client has its advantages, but also many challenges. When we meet with a client in person, at our workplace, we almost completely control the situation, we operate on our own time and by our own rules. On the other hand, when communication with a client takes place remotely, our control options are much smaller. It happens that the client sees us, but wants to remain invisible, various technical glitches and hitches occur, and it is not always clear what caused the problem, and the like.
This training is about how not to get confused and make the most of technical opportunities, focusing on the main thing - a convincing, professional and productive conversation with the client.
Goal
To professionally prepare participants for a new process - remote client consulting.
Benefits
knowledge of the specifics and rules of remote communication
more targeted communication and better negotiation skills
more flexible ability to respond professionally and convincingly in various situations
greater self-confidence, more precise way of expression
Working method
Interactive, practical form of work – small lectures, discussions, practical exercises individually and in small groups.
Program
Day 1:
Introduction. Getting to know each other. Agreement on communication rules, and technical instructions.
1. Remote communication. Opportunities and challenges. “Golden rules”. Group work, mini-lecture with practical examples, discussion.
2. How to feel convincing and make an impression? Mini-lecture, discussion, individual practical exercises.
3. How to plan and prepare for a remote conversation with a client? Technical and content-related preparations. Mini-lecture with practical examples, discussion.
4. Consultation conversation training in small groups. Experience analysis, summary.
Day 2:
1. Problem situations in remote communication. How to solve it? Different scenariosDiscussion, case analysis, summary.
Summary. Conclusion. Tips and recommendations.