Basic principles of professional communication

We all know how to communicate, solve problem situations, hear, formulate our thoughts, at the same time we all experience misunderstandings in communication or awkward situations.

In this short lecture, we will discuss the basic principles of professional communication in order to refresh our knowledge of everyday business communication and reduce problem situations when solving work issues with colleagues.

Topics

• Differences in professional and everyday communication.
• Rational and emotional level in communication, ability to balance, resource of each level, risks.
• Difficult situations and/or frequent misunderstandings, communication errors in communication with customers.
• Tips & tricks in written, face-to-face, telephone communication.