Emocionālā inteliģence

Emotional intelligence (EI) is a hot topic in both modern academic and organizational environments.

Emotions permeate our personality and everyday interactions with others. The ability to regulate and manage them is one of the most essential competencies that allows us to work well, successfully cooperate with others, and help maintain good health.

In this course, we will explore together what our emotions tell us, and learn practical techniques for managing emotions in the short and long term.

Objectives

Improving emotional well-being, communication, and conflict resolution in both personal and professional life.

Benefits

• Knowledge of the basic principles of emotional intelligence;

• Understanding the meaning of emotions and their management;

• Better communication and conflict resolution skills;

• Identifying and developing your resources.

Working method

Interactive, flexible form of work: discussion, role play, and situation analysis to apply the acquired knowledge in practical life situations.

Target audience

Any person who wants to better understand and manage their emotions.

Program

1. EI elements

   1. Participants share their knowledge and understanding of EI.

   2. What elements does EI consist of? (I offer 2 theories that clearly illustrate the content of EI).

   3. Personal and social competence.

   4. What is the relationship between EI elements and the importance of developing them?

   Examples from life of situations when EI elements are not developed evenly, which does not contribute to EI.

2. Self-awareness (self-awareness)

   1. The basic element that is the basis for the possibility of developing EI. It most directly affects our thoughts, behavior and decisions.

   2. What do we need to know about ourselves in order to develop self-awareness?

   3. Our values, strengths and weaknesses, needs, desires, beliefs, our physiology and, of course, emotions.

   4. Fear – an emotion that influences our behavior in a variety of situations.

   Practical activities to improve self-awareness.

   Tools for recognizing, defining and understanding our emotions.

3. Self-management (self-regulation)

   1. What reactions occur in our brain in stressful situations – the 4F theory.

   2. Emotion management techniques, understanding stress and its impact on our lives.

   3. Theory of “thinking traps” that each of us unconsciously tends to fall into.

   4. 3 strategies to overcome these traps to increase our well-being and productivity.

   A practical activity for each theory.

4. Empathy

   1. Empathy as a broad and fundamental competence for effective socialization. What skills does it consist of?

   2. Understanding and using the emotional state of others for more effective communication and relationship building.

      Analyzing situations.

5. Social skills

   1. Assertive communication style – the most effective way to express your needs and opinions - as opposed to aggressive, passive or passive-aggressive.

   2. Active listening – a basic skill for demonstrating mutual trust and respect.

   3. Respectful communication in any situation, including difficult ones.

   4. Conflict resolution techniques.

   Role-playing, situational analysis for strengthening and applying skills.